Prime Solutions & Academy
Privacy Policy
How we collect, use and protect the information you share with us when you ask about our online tutoring.
01Who We Are
Prime Solutions & Academy ("we", "our", "us") provides personalized online tutoring for Primary, Lower Secondary, O Level, IGCSE, AS and A Level students in the USA, UK, UAE, Canada and Australia. This policy explains what personal information we collect through this website, why we collect it, and what choices you have.
02Information You Give Us
We only receive information you actively submit. The enquiry form on our Contact page asks for your name, email address, WhatsApp number with country code, a subject line and your message. The enrolment form asks for the student's name, age, grade or year, subject, parent or guardian name, email address and contact number. The review form asks for the reviewer's name, a rating and a written comment.
03Information Collected Automatically
When you visit the site, our hosting provider may record standard technical details such as IP address, browser type, device type and the pages viewed. This information is used to keep the website running and secure, and to understand which pages are useful. We do not run advertising trackers on this website.
04How We Use Your Information
The information you send us is used to reply to your enquiry, arrange lessons and support for the student, contact you about enrolment, review and moderate submitted reviews before they appear publicly, prevent spam and misuse of our forms, and improve the way our service is delivered.
05Legal Basis
Where data protection law applies to us, we rely on your consent when you contact us through our forms, on the steps needed to enter into and carry out a tutoring agreement with you, and on our legitimate interest in operating and securing the website.
06How Long We Keep Information
Enquiry and enrolment details are kept while we are in contact with you and for a reasonable period afterwards so that we can support the student and answer follow-up questions. A review is kept until you ask us to remove it, or until we decide it should no longer be published.
07Sharing Your Information
We do not sell, rent or trade your personal information. It is seen by our own team and is processed on the secure hosting platform that runs this website. We may disclose information where we are legally required to do so, or where it is necessary to protect the safety of a student.
08International Transfers
Because we teach students across five countries, information you submit may be stored and processed in the country where our hosting platform operates. We take reasonable steps to make sure it is protected wherever it is held.
09Cookies and Similar Technology
This website uses only the storage and cookies required for core functions such as keeping a signed-in session and remembering your preferences. No advertising or cross-site tracking cookies are placed by our own code.
10Children's Privacy
Our forms are intended to be completed by a parent or guardian on behalf of a student. We do not knowingly collect information directly from children outside the tutoring relationship, and we do not market to children. If a parent or guardian asks us to remove a student's details, we will do so.
11Security
Submissions are stored in a protected database that is reachable only from the website itself, and administrative access is limited to authorized accounts and protected by sign-in. Forms are limited in how often they can be submitted to reduce spam and abuse. No method of transmission over the internet is completely free of risk, so we ask families to share only what is needed.
12Your Rights
You can ask us for a copy of the information we hold about you, ask us to correct anything that is inaccurate, or ask us to delete it. You can also ask us to stop contacting you. To make a request, email us or call the number below and we will respond as soon as we reasonably can.
13Changes to This Policy
We may update this page as our service develops. The date at the top of the page shows when it was last revised, and any material change will be reflected there before it takes effect.
14How to Contact Us
For any privacy question or request, email info@primesolutions-llc.com or call 020 8135 5734.
Questions About This Page?
If anything here needs clarifying, our team is happy to explain it before you enroll your child.